WORK SCHEDULE: Days/Evenings (8:00AM – 4:30PM; with weekend rotation)
WORK TYPE: Full Time (1.0 FTE)
Responsible for the daily operations of Scheduling Services to help provide access to the Geisinger Health System (GHS) and community services. Serves as a resource for communication and access to services for members, patients, consumers, providers, employers, decision-makers, and other organizational customers and payers of the Geisinger Health System.
Provides leadership and direction to the Scheduling Services staff to assure appropriate and timely communication and information regarding medical service access, physician and service referral, and direction to all services offered throughout GHS. Supports internal and external customer needs and offers input to the Director on process improvement to meet those needs via resources available throughout the System.
Prioritizes and coordinates patient call flow in the Scheduling Services Department. Assists in the development of policies and procedures for call distribution and scheduling services. Manages employee performance to meet or exceed quality and productivity standards. Performs performance evaluations and disciplinary actions. Maintains excellent working relationships with interdepartmental peers, clinical departments, community providers and staff.
Supports managed care, quality improvement, research, and system integration projects with a focus toward continuous process improvement and efficient use of resources.
Performs duties to support the goals and objectives of Geisinger Health System in its efforts to provide the highest quality patient care and complete customer satisfaction.
Reports to the Director, Access Center.
COMPETENCIES AND SKILLS:
Demonstrates a positive, supportive, respectful and helpful attitude in interactions with all department customers (patients, physicians, visitors and other healthcare team members).
Demonstrates respect for the rights and dignity of all patients. Provides and maintains patient privacy at all times. Is compliant with HIPAA guidelines and privacy practices, patient confidentiality and patient rights.
Self-directed and performs duties with minimal supervision. Proven ability to function in an independent role.
Adjusts to peaks in workload: demonstrates flexibility and adaptability to change.
Complies with changes in duties and assignments in a positive and cooperative manner.
Demonstrates a calm, professional manner. Offers and acts on constructive feedback.
Demonstrates experience and skills necessary to lead teams, motivate others, build consensus and implement change.
Demonstrates competence in written, oral and electronic communication skills including typing, keyboarding, and computer skills.
Demonstrates the ability to work independently, set priorities and multi-task.
Well organized and prioritizes responsibilities to complete daily work and assignments in appropriate time frame.
Must exhibit critical thinking and problem-solving skills.
Demonstrates detailed knowledge of Microsoft Office applications, GroupWise and all other department software systems and their integration.
EDUCATION AND EXPERIENCE:
Bachelor's Degree required. A minimum of five (5) years of related healthcare experience required.
In lieu of degree, may consider a minimum of 10 years of revenue management, scheduling services, or related experience required.
Previous experience in hospital admissions, business office, scheduling and/or physicians office preferred.
Previous call center experience preferred.
Minimum of one-year supervisory experience preferred.
National Association of Healthcare Access Management (NAHAM) Certified Health Care Access Associate preferred, Certified Health Care Access Manager within one (1) year.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.