KARL STORZ is currently seeking an On-Site Endoscopic Specialist (OES) to work at our client’s site in Santa Monica, CA.
Reporting to the Region Manager of Onsite Service, the primary responsibility of this role is to provide on-site, hands-on client support of KARL STORZ’ medical devices (including hand instruments and video equipment) for the role’s assigned clients (hospital or surgery center). This role will be primarily working with the client’s Sterile Processing Departments and Operating Room team members.
Key responsibilities will include, but may not be limited to:
Face-to-face client support, including Operating Room, Sterile Processing Department and Biomed
Daily maintenance and management of the client’s KARL STORZ devices
Maintain the instrument sets so they are always in excellent working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the Operating Room; inspection of the instruments and documentation of their functionality
Training and education of KARL STORZ devices and/or services for the Operating Room and supporting departments
Identifying process improvement opportunities and designing workflows to improve efficiencies and reduce repair costs
Tasks will vary depending on the agreement with the account and will generally include:
KARL STORZ video tower / system set-up and support;
Inspection, repair, troubleshooting and replacement of KARL STORZ devices;
Monitoring, reporting and facilitating repair/ exchange transactions;
Transporting, cleaning/sterilization and packaging of KARL STORZ instruments after use.
Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
A minimum education level of a high-school diploma
2-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management
Possess exceptional organizational skills and the ability to multi-task
MS Office - proficient user as role will need to work with Excel spreadsheets and reporting
Role requires the completion a drug screening for safety sensitive positions.
Preferred, but not required
Associate’s or Bachelor’s degree
Certified Registered Central Service Technician (CRCST) certification
Internal Number: 10196
About Karl Storz Endoscopy America
KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.For more than 70 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness. Benefits Program Overview for U.S. Locations• Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!• 3 weeks’ vacation, 10 holidays plus paid sick time*• 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution• Section 125 Flexible Spending Accounts• Life, STD, LTD & LTC Insurance• Tuition reimbursement of up to $5,250 per year• Fitness reimbursement up to $200 annually• Employee referral program of up to $2,000 per hire• And much more!
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International Association of Healthcare Central Service Materiel Management (IAHCSMM)