The Medical Equipment Delivery Technician is responsible for timely, efficient, courteous and service-oriented delivery and assembly (when appropriate) of Durable Medical Equipment (DME) and Home Medical Equipment (HME). When making deliveries, this role educates the patient and/or caregiver on use, maintenance and benefits of the equipment. In addition, the Delivery Technician completes a variety of related warehouse and inventory tasks, as well as reports and other required documentation, and may be cross-trained for coverage in the warehouse.
Carefluent Connect is a wholly owned, for-profit, subsidiary of Vanderbilt University Medical Center. Our vision is to support Health and Care by offering a coordinated, efficient and effective approach to the provision of services; personalized to meet the needs of the patient. Our primary service line is supporting the DME and HME needs of patients as they transition from VUMC care into the home. This requires a talented staff with skillsets in managing referrals, inventory management, customer service, billing, collections and the technology needed to support it. Additional service offerings include patient transportation, nutritional needs and other innovative ideas that support our vision.
This position will be located at The Vanderbilt Clinic
Delivers medical equipment and supplies, educates the patient and/or caregiver on use, maintenance and benefits, completes all required paperwork.
Maintains compliance logs and applicable records and receipts per policy and procedure.
Understands and complies with all applicable laws, rules and regulations including, but not limited to HIPAA, ACHC, FDA, OSHA, ORCB, state Pharmacy Boards, state Respiratory Boards, state Departments of Transportation, all infection control guidelines and all laws pertaining to oxygen transfilling. The Delivery Technician is expected to report any and all compliance or safety issues to the manager.
Performs daily vehicle inspections, maintains cleanliness of vehicle, fuels trucks, and logs trip counts.
Ensures all maintenance and repairs are scheduled and performed for vehicles.
Provides safe transport of equipment and supplies. Drives safely and defensively, obeying all traffic laws.
Reports any accidents, violations of policy, safety hazards, or unusual occurrences.
Loads and unloads transported cargo. Segregates clean and dirty cargo in accordance with infection control requirements and procedures.
Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.
Instructs and demonstrates patient/care giver/nurse on proper and safe use of product.
Provides safe environment for the patient at all time.
Checks electrical outlets for power and proper ground when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with patient home safety assessments.
Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines.
Collects cash and credit card payments from patients and/or caregivers. Maintains accountability for collected payments during delivery routes.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
SAFETY (INTERMEDIATE): - The knowledge of and attentiveness to safety as well as compliance with the rules regarding safety.
DRIVING PRACTICES (INTERMEDIATE): - Knowledge and use of safe and compliant driving procedures.
EQUIPMENT INSPECTIONS (INTERMEDIATE): - Reviews and Inspections is a systematic process of checking to see whether a piece of equipment is meeting specified requirements.
LOCAL AREA AWARENESS (INTERMEDIATE): - Working knowledge of roads, buildings, and places in the local area.
PATIENT EDUCATION (NOVICE): - Possesses sufficient fundamental proficiency in providing patient education in practical applications of moderate difficulty.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.