The Supervisory Health Technician (Clinical Telehealth) functions as the direct supervisor of Telehealth LPNs and Health Technicians (Telehealth Clinical). The incumbent will report to the Telehealth Nurse Manager, within the Connected Care section. The Supervisory Health Technician (Telehealth Clinical) provides an array of complex and specialized duties related to direct supervision, leadership, staff education, technology management, as well as project and program management for all dimensions of virtual care and telehealth initiatives. In addition to supervisory duties, the incumbent maintains responsibility for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. The incumbent is expected to be able to exercise independent judgement and is responsible to regularly provide direct supervision as well as indirect oversight and guidance to other staff members and will require minimal direct supervision. This supervisory position functions above the full performance level and therefore requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time.The higher-level duties associated with this supervisory-level position may include, but are not limited to: Providing direct supervision to Telehealth team which includes assigning, amending or rejecting work. Ensuring production and accuracy requirements are met. Developing performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards. Effecting corrective and disciplinary measures to address conduct and performance issues. Creating and modifying work schedules to meet anticipated and unanticipated changes in the workload. Overseeing attendance and reviewing and approving leave requests of direct reports while ensuring adequate staff is available to perform all needed telehealth duties. Providing guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports. Work Schedule: Monday-Friday 7:30 a.m.- 4:00 p.m Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.