The International Association of Healthcare Central Service Materiel Management (IAHCSMM) is seeking a professional to join our team as a Certification Specialist. Reporting to the Director of Certification, you will assist in overall functions and performance of the Certification department.
Located in Downtown Chicago, IAHCSMM is the membership and certifying body for over 37,000 Sterile Processing professionals in the healthcare field. Our mission is to promote patient safety worldwide by raising the expertise and recognition of our members.
In this Role, you will be responsible for the following:
Serve as point of contact to assist with certification inquires via phone and email to include website navigation, eligibility criteria, application status, verification requests, and exam scheduling.
Conduct data entry and processing of certification applications and examination information.
Process payments for applications and perform daily balancing of all billing postings.
Verify applicants' documented experience to ensure compliance with certification requirements.
Verify continuing education (CE) to ensure compliance with certification requirements and report on any irregularities in submissions.
Run daily reports to monitor accounts and ensure consistency.
Distribute notices, certificates, renewal statements, and past due notices.
Conduct follow-up on any account issues and resolve complex customer service issues.
Assist with maintenance and integrity of database records.
IAHCSMM offers a very generous benefit package including a 401k. We offer a tremendous opportunity to make a difference in the Sterile Processing community.
IAHCSMM is an Equal Opportunity Employer.
Interested candidates, please submit your resume and cover letter by clicking to Apply.
What you need to be successful in this Role:
Education/Certification Requirements: Bachelor's Degree or equivalent work experience.
Experience Level: 2+ years in a business setting; Association Management a plus.
Technical Skills: Computer literacy, Association Management System, Office 365.
NetForum and ticketing systems a plus
Strong interpersonal, customer service and organizational skills.
Highly organized and detail oriented.
Ability of multi-task and prioritize work assignments.
Ability to work well independently and collaboratively.
Internal Number: 03302021
About IAHCSMM
The International Association of Healthcare Central Service Materiel Management (IAHCSMM) is the association representing healthcare Central Service (CS) professionals worldwide. Because CS professionals are responsible for cleaning, decontaminating, sterilizing, and distributing medical and surgical instrumentation, they are among the most vital contributors to the delivery of safe, high-quality ...patient care. For more than 50 years, IAHCSMM has been providing these professionals with the broadest range of certification and continuing education offerings available, along with the unsurpassed support that only a full-service membership organization can offer.
