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HEALTH TECH (TELEHEALTH CLINIC) ADVANCED
Veterans Affairs, Veterans Health Administration
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HEALTH TECH (TELEHEALTH CLINIC) ADVANCED
Veterans Affairs, Veterans Health Administration
Details
Salary:
Open
Discipline:
Allied Health
| The incumbent will monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities. The incumbent will work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies; will be responsible for technical support via phone, web chat, social media and face to face sessions; provides training and resources for the use of telehealth technologies. -Performs work involving patient appointment scheduling and delivery of patient care in virtual care platforms -Instructs staff on the set up of equipment including computer programming, audio and video conductivity -Trains and provides technical expertise to MHCL clerical staff on how to assign appointments for VVC -Monitors the use of appropriate appointment grids -Runs daily report to ensure appointments are managed correctly and closed out in CPRS and Vista -Monitors the use of Telephone encounters, ensures the workload is properly entered and closed -Runs reports daily to ensure Veterans who request an appointment with their provider are addressed in a timely manner -Receives new devices and performs initial set-up and configuration to conform with VA privacy and security -Deploys devices to programs within MHCL for both internal clinical use and to give to patients on a loan basis -Issues out devices for applications in Measurement Based Care -Downloads data retrieved from iPad used to record patient input -Records all use by means of a database and spreadsheet -Keeps track of upgrades and technical difficulties occurring during use -Records equipment returned and readies the equipment for return to service use -Builds and maintains Secure Messaging groups to permit patient communication link though this portal -Conducts maintenance on provider groups to ensure staff names are current -Monitors messaging to ensure patient requests are addressed in a timely manner -Receives and monitors electronic consults to ensure patients are seen in a timely manner -Schedules appointments with multiple clinical staff or groups -Acts as point of contact for the acquisition, deployment, retrieval, maintenance and refurbishment of telehealth equipment in the home -Makes visits to patient's homes for equipment deployment/retrieval as needed -Attains basic competencies in operation of the telehealth equipment -Assists in training other facility staff on troubleshooting problems, answering questions for patients/customers, and supporting the telehealth team -Collects, tracks and trends data related to program effectiveness and role implementation -Serves as Fund Control Point Clerk for the Care Coordination/Home Telehealth Program and provides assistance in managing the budget for the Care Coordination program, ordering additional needed equipment and tracking expenditures -Develops and makes changes to the postcard reminder system -Ensures that program demographics remain current -Ensures the automated phone call reminder system contains the most recent information about clinic locations and other information relevant to the patients visit on the day of the appointment -Manages the emergency call-back reporting system -Ensures that database remains accurate, purges employees that depart and adds into it, those which are newly hired -Supports the testing of the automated system -Ensures that individual assignments in MHCL are accurately portraited so specialty is quickly identified, and staff demographics are accurate to make resources easily identifiable -Maintains, monitors and distributes material for timely follow-up -Formulates correspondence, reports and records in final form -Assures conformance with procedural instructions, correct grammar and punctuation, typographical accuracy and necessary attachments/enclosures in accordance with VA Correspondence Manual and HIPAA regulations, and follows up on timely response and action -Directs calls appropriately to the clinical staff based on the subject matter and needs of the caller -Greets virtual patients and offers assistance and direction as needed -Acts as a liaison with various services throughout the Medical Center regarding delivery of telehealth to ensure the effective and efficient operations of the area -Reports to the Associate Administrative Officer any atypical or unresolved problems -Recognizes, analyzes, and recommends solutions for delivery of virtual patient care activities -Documents complaints and suggests resolution to proper officials -Acts as a patient advocate, working to expedite care and resolving issues/problems -Provides guidance to professional/administrative staff on Mental Health Care Line protocols and Medical Center procedures, policies and directives -Provides written material, reference materials and supplies as needed -Orients incoming staff and a variety of trainees on policies and procedures relating to telehealth administrative issues -Receives referrals from other personnel on atypical or very complex situations -Resolves most complex situations and may refer more difficult-to-resolve situations to the Associate Administrative Officer -Reviews clinic notes related to the delivery of telehealth care to ensure accuracy and continuity of follow-up appointments Work Schedule: Monday - Friday 8:00 a.m. to 4:30 p.m.
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Internal Number: 597131000
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
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