The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Duties include, but are not limited to: The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and remote sites of care. The incumbent will prepare the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. The Health Technician will serve as a tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter. The Health Technician will serve as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines. The incumbent will take measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. The Health Technician will ensure that patient privacy is protected by complying with all information security and patient privacy regulations. The incumbent will receive and schedule requests for simple and complex intra-facility, and inter- facility telehealth appointments using an electronic resource-based scheduling system. The Health Technician monitor and maintain schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations. The incumbent will communicate effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care and may need to support the Veteran in completing patient satisfaction surveys The Health Technician ensure assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. The incumbent will provide established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies. The Health Technician will maintain regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues. The incumbent will arrange and complete test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies. The Health Technician will ensure information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans and complete other duties as assigned. Work Schedule: 8:00am to 4:30pm with extended work hours and weekend hours as needed, based on agency needs Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.