The Health Technician (Dietetic Host) is located in the Nutrition & Hospitality Service Center of the James J. Peters VA Medical Center. The incumbent performs the essential role of providing satisfying and nutritious meals to veterans/patients. The work of the Health Technician (Dietetic Host) involves competencies related to food nutrition information, regular and modified diets, food safety, and food service and delivery in a hospital settings. The Health Tech (Dietetic) duties are as follows: Provide excellent customer service skills in all forms of communication (telephone, e-mail, in-person). Communicates effectively using strong listening and speaking skills. Triages calls from inpatient units and outpatient clinics and procedure areas relating to patient/Resident meal trays or nourishments. Maintains the Nutrition Communication Center's phone log, answers phone calls, checks voicemail and processes requests appropriately and within established time frame. Retrieves computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, etc. Maintains the vital connection between Nutrition Communication Center Associates, Registered Dietitians, food service staff, Nursing, patients, Residents and guests. Completes performance improvement activities as assigned by supervisor. Completes quality monitors to ensure food items and menu selections for regular and therapeutic diets are prepared and served appropriately (i.e. accuracy, timeliness, appearance, temperature and dysphagia food consistency levels). Creates, modifies and prints patient/Resident diet cards according to diet prescription to include texture modification, liquid consistency, allergies, likes and dislikes. Verifies physician, speech language pathologist and dietitian orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements. Assembles diet card packets and verifies correctness of the information and adherence to prescribed diet. Work Schedule: Sunday - Saturday (3:00pm - 7:00pm) Compressed/Flexible: N/A Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Health Tech (Dietetic)/PD99796-S Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Internal Number: 599089300
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.