This position is located in Eureka, California and is part of the Chief of Staff Office. The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. The Lead Health Technician (Telehealth Clinical) provides direct leadership to a team of Telehealth Clinical Technicians as well as leading initiatives designed to improve the delivery of care to Veterans using telehealth. Duties include but are not limited to the following: Leads a team of telehealth staff by providing guidance and technical direction relating to the telehealth program; Works with the supervisor to develop assignments for team members in order to meet routine and unusual deadlines and priorities; Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations; Serves as the work leader, monitors the status and progress of team members' work and makes day-to-day adjustments in accordance with established priorities; Gives on-the-job training to new employees (local and at the CBOC sites); Instructs employees in specific tasks and job techniques, making available written instructions and reference materials for use by team members in the accomplishment of tasks or projects; Monitors and reports on the status and progress of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met; Provides information to the supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs, reporting to the supervisor on training needs of employees and conduct or performance issues; Resolves simple, informal complaints of employees and referring others, such as formal grievances and appeals, to the supervisor or an appropriate management official; Uses a needs assessment, service agreements and other tools, collaborating with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the healthcare system; Identifies and recommends ways of eliminating, combining, simplifying procedures and processes of the telehealth program; Supports efforts to effect necessary change; Independently reviews quality and performance data (e.g. patient satisfaction surveys, image quality, performance metrics, clinic wait times) for Telehealth programs effectiveness and satisfaction and developing process improvements as required; Coordinates with vendors, Biomed and IT to upgrade and or replace Telehealth technologies to minimize impact on patient care; Develops and coordinates a wide variety of standard operating procedures with full and complete technical advice to ensure telehealth operations are timely, efficient, and appropriate; Provides standardized developed competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs; Maintains national certification and serving as a Telehealth Preceptor to independently plan and carry out standardized developed training in accordance with established telehealth program policies and directives. Conducting reviews to ensure technologies and systems are functioning prior to training and that trainees have completed prerequisites; Evaluates skills and competencies for initial certification and on-going performance evaluation; Provides remedial training as needed and reports to supervisor regarding ongoing performance; Maintains knowledge of current standard practices; Gathers, compiles and analyzes data and statistics to develop integrated reports designed to assess impact, demand and utilization of Telehealth services for submission to facility and Veteran Integrated Service Network (VISN) leadership; Maintains responsibility for facility inventory management and registering and maintains telehealth end points and scheduling of multi-point video conference calls in the Telepresence Management System or other similar application; Leads performance improvement activities aimed at improving the efficiency of the patient telehealth processes; Develops reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures and advises others as to trends in the processes of patient telehealth services; Coordinates clinic set up and monitoring of workload capture and issues for all telehealth clinics and sites, to include interfacility workload; Supports designated, complex telehealth programs that require advanced technical skillsets'. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm This is not a virtual position. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.