The Optometry Health Technician serves as a member of the Optometry Section at the VISN 1 VA New England Health Care System, Bedford, MA. This position is in the Specialty Acute Care (SAC) Service. Work Schedule: Mon-Fri; 8:00am-4:30pm Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Assignment: Employee at this grade level serves as a full performance level health technician (optometry). The technicians perform duties such as measuring and recording visual acuity (with use of pinhole testing as indicated), obtaining accurate potential acuity meter, laser interferometry, contrast sensitivity or other specialized visual acuity measurements. The technicians also evaluate pupillary light responses and measure pupil size, determine the presence or absence of fusion and perform stereoacuity measurements. The health technicians (optometry) perform Amsler grid testing, administrative eye drops under the supervision of an eye care provider (optometrist or opthamologist), perform basic tonometry (e.g., non-contact, Goldmann, Tono-Pen) and estimate the anterior chamber depth with a penlight or slit lamp. The technicians are skilled in properly reading a basic spectacle prescription using an automated or manual lensometer, obtaining accurate autorefractometry and keratometry measurements, performing confrontation and standard automated visual field testing and administering and scoring basic color vision test (e.g., pseudoischromatic plates, Farnsworth D-15). The technicians are also adept at measuring and recording corneal thickness by pachymetry as well as performance of advanced corneal measurements, exophthalmometry, tear testing and ocular imaging (e.g., stereo fundus, basic slit lamp biomicroscopy, intraocular lens master measurements, ocular ultrasonography, posterior segment optical coherence tomography, fundus autofluorescence and/or ocular angiography). Customer Service: The incumbent consistently responds to patients, families, and co-worker's requests for assistance promptly and in a friendly and cooperative manner. They routinely identify the customer's situation properly and perform tasks required to resolve customer's problem accurately and in a timely manner. They will listen to all customer feedback, positive and negative, act to resolve complaints within his/her control and report feedback to the supervisor in a timely manner. The incumbent will consistently provide written and oral communication that is thorough and correct, using clear precise communication methods to ensure that customers understand. They will routinely interact in a professional and courteous manner with contacts made during the course of conducting business. They will asses their own reaction to the patients and significant others and recognize own limitations in coping with stressful situations, seeking help from the supervisor as appropriate. The incumbent will apply therapeutic communication techniques when interacting with demanding or distressed patients and demonstrate professionalism at all times. Demonstrated Knowledge, Skills and Abilities. In addition to meeting the experience or educational requirements for this grade level, the candidate must fully demonstrate the following KSAs: (a) Ability to determine preliminary objective estimate and/or refinement of the optical status of the eye, not to include the patient's final subjective refraction. (b) Ability to triage and manage eyeglasses issues (e.g., measurement of vertex distance, base curve, prism correction, center thickness, slab off, Fresnel prism, decentration, etc.) (c) Ability to perform accurate assessment of accommodation, near point of convergence and ocular alignment (far and near). (d) Ability to assist the eye care provider (optometrist or opthalmologist) with specific opthalmic procedures. (e) Ability to assist with obtaining accurate ocular cultures and smears. (f) Knowledge and ability to provide advanced patient education for eye health and/or vision conditions.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.