This position is in Nutrition and Food Services (NFS) located in a Department of Veterans Affairs Medical Center. The position provides administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, and proficiency in special food service and therapeutic diet procedures. Utilizes a computer to enter and retrieve basic information Properly operates telephone equipment to transfer or place calls on hold Prints and assembles packets Triages telephone calls from customers and/or patients Resolves customer and/or patient complaints Provides basic-level education and information on therapeutic diets to patients, guests, and nursing staff Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action. Correctly interprets diet activity and patient information, to ensure appropriate food items on meals trays. Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements. Assist with food selections, ensuring appropriateness of menu selections for complex diets. Answers the telephone using proper business etiquette. Communicates with customers in a pleasant, friendly, personable, and professional manner. Work Schedule: Rotating Shifts Between hours of 5:00am to 8:00pm including weekends and holidays. Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: / Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.